“As a digital marketplace, Terrako makes it easy for customers to order parts for their Kverneland equipment, even if they don’t know their local Kverneland dealer,” explains Kevin Waddingham, Kverneland parts marketing manager. “It is a process that saves the customer time, reduces downtime and ensures the right parts are ordered, and are ready for collection from their nearest Kverneland dealer.”
Access to Terrako requires customers to sign-up, creating an online account which highlights their nearest Kverneland dealers. Doing so gives the customer direct access to dealer stock levels when searching for parts. Payment is made at the time of ordering by credit card, and customers then receive an email confirmation of their order.
“It may be that the closest dealer might be out of stock, but another Kverneland dealer within easy reach may have those parts sat on the shelf,” says Kevin. “Using Terrako will speed up the process of finding and buying the correct parts.”
Online ordering also offers quick and easy parts identification through Smart Search, Kverneland’s photographic parts identification tool, which can be accessed using a smart phone, tablet or PC. By taking a photograph of the required part, Smart Search ensures you get the correct part number, reducing the risk of incorrect ordering. Any parts showing as out of stock at the point of order will also prompt an estimated delivery date.
“The introduction of the Terrako digital marketplace will make it much easier for customers to buy the correct Kverneland parts without having to take the required items to the dealership,” says Kevin. “It’s a very efficient process that can be accessed 24-7 and it takes the guesswork out of finding original Kverneland parts.”
The Terrako team will be with Kverneland on stand 822 at Cereals on 11th & 12th June to support customers with creating a Terrako account and ordering Kverneland spare parts via the platform.
