This advanced service tool, the IsoMatchTopService, is a professional service application for Kverneland’s electronic products to provide diagnostics and software update capabilities in addition to many other advanced features. The TopService tool helps the dealer, and therefore the farmer, to diagnose and find solutions on the spot, faster and in a simpler way. The tool includes clear and user friendly design, multi-language support, Automatic downloads of software, release notes, documentation and remote support!
One of the most useful features is the remote support. With remote support one service personal in the office can support field base technicians by viewing the terminal operation and controlling the tool remotely on his PC or tablet. Remote support has great benefits by saving traveling time and costs for both dealer and farmer. Additionally problems in the field will be solved more efficient and time waiting on a solution will be reduced.
The tool includes an automatic update feature which assures that the user has its latest version and can benefit from all its upcoming features such as the “easy machine setup” which will guide the user when setting up the machine for the first time. The tool’s software updates are free of charge.
26. May 2015